Article ID: 214441 - View products that this article applies to.
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When a non-administrative user with the appropriate permissions attempts to change printer properties on Windows NT Server version 4.0, Terminal Server Edition, he or she receives an access violation in the spooler (Spoolss.exe).
For this problem to occur, the user attempting to change the printer settings must have been granted full control to the printer, but must not be an administrator. This problem is caused when a call is made to the SetPrinter() API by any application, the printer properties dialog box is simply one example of this problem.
The access violation is caused because a data structure being used by the printer API is cleared when it should not be, so subsequent usage of that data structure causes an access violation.
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/152734/EN-US/ )How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition Service Pack 4.