Article ID: 216796 - View products that this article applies to.
This article was previously published under Q216796
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
When you attempt to start Outlook, you may receive the following error message
followed by the message:
The MAPI Spooler could not be started. Close and then restart all mail-enabled applications MAPI 1.0 (000004c7)
Unable to open the Outlook window.
There are two possible causes for this problem:
Missing or Damaged FileA missing Mapisp32.exe file can cause this problem. The Mapisp32.exe file may have been removed or renamed by your anti-virus program. This problem has been reported when using ThunderByte Anti-Virus software, manufactured by TCT-ThunderByte Corp, but may also be caused by other anti-virus programs.
You Quit the MAPI SpoolerYou quit the Messaging Application Programming Interface (MAPI) Spooler (Mapisp32.exe) by pressing CTRL+ALT+DELETE, and clicking End Task in the Task Manager, but have other MAPI-enabled programs open when you try to restart Outlook.
If you have a missing or damaged file
If Mapisp32.exe is in the\Windows\System folder, uninstall Outlook, including Windows Messaging and reinstall Outlook.
If you quit the MAPI SpoolerQuit all MAPI-enabled programs before starting Outlook.
If you turn off your anti-virus software during installation, Outlook may run immediately after installation but display the error messages in the "Symptoms" section after a restart of the computer. This is because restarting the computer starts the anti-virus software. The ThunderByte anti-virus software defaults to "Rename" for any new program file found on the system. You must instruct it to ignore the Mapisp32.exe program. For information on how to do this, see your program documentation.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 216796 - Last Review: October 26, 2000 - Revision: 1.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.