Modem Configuration File Is Not Copied During Modem Installation

This article was previously published under Q217052
This article has been archived. It is offered "as is" and will no longer be updated.
When you use the Modems tool in Control Panel to install a new modem and use the Have Disk option, the modem's .inf configuration file may not be copied from the specified location to the %SystemRoot%\Inf folder.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Article ID: 217052 - Last Review: 02/21/2014 00:33:45 - Revision: 4.0

Microsoft BackOffice Small Business Server 4.0, Microsoft BackOffice Small Business Server 4.5

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