Article ID: 217052 - View products that this article applies to.
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When you use the Modems tool in Control Panel to install a new modem and use the Have Disk option, the modem's .inf configuration file may not be copied from the specified location to the %SystemRoot%\Inf folder.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.