Article ID: 217648 - View products that this article applies to.
This article was previously published under Q217648
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion. When you run Setup for Office, the following error message may appear:
You may receive this error for more than one shortcut that Setup is trying to create.
Warning 1909. Could not create shortcut <filename>.lnk. Verify that the destination folder exists and that you can access it.
After Setup is finished, none of the shortcuts on the Programs menu work. However, the Office programs start if you double-click the executables (for example, Excel.exe) in the \Microsoft Office\Office folder.
This error message may appear if either of the following is true:
If you installed Office to a non-default folder location (with a long total path), please do the following:
(https://support.microsoft.com/kb/145810/EN-US/ )Install Command Unavailable on .inf File Context Menu
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
An additional symptom of the problem with file associations is that if you right-click My Computer, Open and Explore are missing from the shortcut menu.
For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articlesFor more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles
Article ID: 217648 - Last Review: January 24, 2007 - Revision: 4.2