Article ID: 217752
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you attempt to change display properties using the Display tool in Control Panel or by right-clicking the Desktop and then clicking Properties, you may receive the following error message:
An error occurred while Windows was working with the Control Panel file C:\Windows\System\Desk.cpl.
This error message can occur if there is a problem with a third-party video driver or utility.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this error message, start your computer in Safe mode, and then follow these steps:
Article ID: 217752 - Last Review: June 22, 2014 - Revision: 4.0