Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Make sure the Internet subkey is selected. On the Edit menu, point to New, and then click DWORD Value. Add the following registry value:
Value Name: ForceShellExecute
Double-click ForceShellExecute, and then set the Value data to 1. Click OK.
On the Registry menu, click Exit.
Did this fix the problem?
Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
A hyperlink may not go to a Microsoft Word document or a Microsoft Excel worksheet after you use this workaround. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Microsoft Word 2013, Microsoft Outlook 2013, Microsoft PowerPoint 2013, Microsoft Excel 2013, Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010, Microsoft PowerPoint 2010, Microsoft Office Word 2007, Microsoft Office Excel 2007, Microsoft Office Outlook 2007, Microsoft Office PowerPoint 2007, Microsoft Office Outlook 2003, Microsoft Office PowerPoint 2003