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Monitor Detected as Generic Plug and Play

This article was previously published under Q219404
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
SYMPTOMS
When your monitor is enumerated, it may be detected and installed as a Generic Plug and Play monitor. When the resolution is set to 800 X 600 or above, refresh rates unsupported by the monitor may be permitted, causing a black screen to be displayed.
CAUSE
Some monitors respond to hardware detection with an inaccurate Plug and Play ID of SNY0000. When this occurs, Windows 2000 installs the generic Plug and Play monitor, which may not support the same display modes as actual monitor.

Monitors known to exhibit this behavior include:
Sony 17Se, 17Se II, Multiscan 100sx, and Trinitron 15sf
RESOLUTION
To resolve this issue:
  1. Restart your computer, and then press F8 to start Safe mode.
  2. Right-click any blank area of the screen, and then click Properties.
  3. On the Settings tab, click Advanced.
  4. On the Monitor tab, click Properties.
  5. On the Driver tab, click Update Driver.
  6. Click Next.
  7. Click Display a list of known drivers for this device, and then click Next.
  8. Click the correct monitor, or click Have Disk to install a driver supplied by the manufacturer.
  9. Click Next.
Properties

Article ID: 219404 - Last Review: 02/26/2007 19:36:04 - Revision: 3.4

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • kbenv kbhardware kbprb KB219404
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