WD2000: Custom Toolbar Is Not Loaded with Global Template or Add-in

This article was previously published under Q220328
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SYMPTOMS
When you add a custom template that contains a command bar as a global template or add-in, your custom command bar (toolbar) may not be loaded.
CAUSE
This problem occurs when you do the following:
  • You add your custom template to the \Office\Startup folder.

    -or-
  • You add your custom template as a global template and add-in (on the Tools menu, click Templates and Add-ins).
-and-
  • When Word does not have a document open. For example, you closed all of your documents before adding your custom template as a Global Template and Add-in.

    -or-
  • When Word starts without opening a document. For example, when you use the /n startup switch to start Word.For additional information about startup switches, please click the article number below to view the article in the Microsoft Knowledge Base:
    210565 WD2000: Word Startup (Command-Line) Switches and Their Purpose
WORKAROUND
After starting Word and adding your custom global template or add-in, click New on the File menu, click to select Blank Document, and then click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Properties

Article ID: 220328 - Last Review: 02/21/2014 00:34:14 - Revision: 1.0

  • Microsoft Word 2000 Standard Edition
  • kbnosurvey kbarchive kbbug kbnofix KB220328
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