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Unable to Export Favorites or Cookies

This article has been archived. It is offered "as is" and will no longer be updated.
When you attempt to use the Import/Export Wizard, you may receive one of the following error messages:
Unable to export favorites

Unable to export cookies
This problem can occur if you specify a folder that does not exist.
To work around this problem, accept the default folder or click Browse to specify an existing folder.

NOTE: You are unable to create a new folder in the Import/Export Wizard.
More information
You are able to type a new folder in the "Import from a File or Address" box, however, a new folder is not created and you receive one of the error messages when you click Finish.

Article ID: 221045 - Last Review: 06/22/2014 19:56:00 - Revision: 5.0

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