Forgotten identity passwords are not recoverable

This article has been archived. It is offered "as is" and will no longer be updated.
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
If you forget the password for your identity in Outlook Express, the password is not recoverable.
This issue can occur because it is not possible for Microsoft Support Professionals to break the password protection in a Microsoft program.
This behavior is by design.
More information
Microsoft has added password protection to the programs that are listed at thebeginning of this article so that you can prevent unauthorized users from gaining access toimportant information. For this reason, if you are unable to gain access toinformation because you do not know the correct password, Microsoft Support Professionals cannot assist you, under any circumstances, in breaking passwords that are applied to files and features in Microsoft programs.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 221157 - Last Review: 01/12/2015 16:22:10 - Revision: 1.0

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