This article has been archived. It is offered "as is" and will no longer be updated.
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
If you forget the password for your identity in Outlook Express, the password is not recoverable.
This issue can occur because it is not possible for Microsoft Support Professionals to break the password protection in a Microsoft program.
This behavior is by design.
Microsoft has added password protection to the programs that are listed at thebeginning of this article so that you can prevent unauthorized users from gaining access toimportant information. For this reason, if you are unable to gain access toinformation because you do not know the correct password, Microsoft Support Professionals cannot assist you, under any circumstances, in breaking passwords that are applied to files and features in Microsoft programs.