Article ID: 223052 - View products that this article applies to.
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After Windows NT 4.0 Service Pack 4 is installed on Far East versions of Windows NT, custom forms cannot be used. The custom form can be created and selected as the default paper size; however, when you try to use it through WordPad or Microsoft Word, it is not selected as the default.
This problem does not occur on the English version of Windows NT. Localization of Rasdd.dll and Rasddui.dll may have left default document settings uninitialized.
To resolve this problem, obtain the latest service pack for Microsoft Windows NT version 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/152734/EN-US/ )How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.