This article was previously published under Q223460
This article has been archived. It is offered "as is" and will no longer be updated.
You may receive the following message when you open messages or attachments:
Could not open one or more attachments.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
To change your attachment security zone setting, follow these steps:
On the Tools menu, click Options.
Click the Security tab.
Click Attachment Security.
High security (recommended for all users) will warn you of potential security issues with attachments.
None (not recommended) offers no protection from potential security problems. Use this setting only if you are sure all messages you receive are safe.
Deactivate the iRiS AntiVirus Software
Deactivate the iRiS Software Limited, AntiVirus program. In a reported incident, the problem message would still not open but other messages of this type, received after the anti-virus software was turned off, had no problem.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.