This article was previously published under Q223461
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When you attempt to move messages into a different folder using the Organizer, you may get the following error message:
Could not open the item. Try again
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
Select an Individual Message Before Creating the Rule in the Organizer.
When messages are grouped by selecting one of the "By" views, such as By Follow-up Flag, By Conversation Topic, or By Sender, no individual messageis selected to populate the from or sent to field in the Organizer. To make sure the from or sent to field is populated, choose a view that does not group the items or expand the grouped items, and then select anyitem to which you would like the rule applied.
To build a rule using the Organizer, follow these steps:
On the View menu, point to Current View, and click to select one of the non-grouping views, such as Messages.
On the View menu, point to Expand/Collapse Groups, and click Expand All.
On the Tools menu, click Organize.
Click to select, Using Folders.
Under Create a rule, click to select either from or sent to.
In the list of messages, click to select any single message to which you would like the rule applied.
Click to select the folder into which you would like the matching messages moved.