This article was previously published under Q223462
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When you attempt to send a mail message, you receive the following error message:
Could not send the message.
NOTE: Microsoft Office 2000 has built-in functionality that enables you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
The message store for Outlook is the personal folder. This file stores Outlook objects using a special internal folder structure. If the file is damaged, it may not enable the delivery of incoming or outgoing mail.
For additional information about troubleshooting personal folders in your Corporate or Workgroup installation of Outlook, please see the following article in the Microsoft Knowledge Base:
195717 OL2000: (CW) How to Create a New Personal Folders File
For additional information about troubleshooting personal folders in your Internet Mail Only installation of Outlook, please see the following article in the Microsoft Knowledge Base:
195723 OL2000: (IMO) Creating a New Personal Folder For an IMO Account