This article was previously published under Q223607
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
If you attempt to link a file to a contact while viewing the contact using the Address Book command in Microsoft Word, you may receive the following error:
Microsoft Windows 95/98
Outlook caused an Invalid Page Fault in Mso9.dll at 015f:3097a383
NOTE: The memory address may vary depending on the information service you use.
Microsoft Windows NT 4.0
An application error has occurred and an application error log is being generated -- Outlook.exe.
You will not be able to continue in Word without forcing the program to quit. Any unsaved work may be lost. You may then see the following error:
The action could not be completed.
Microsoft Exchange Server and Microsoft Mail users see the following error prior to the "action could not be completed" error:
The properties dialog could not be displayed.
Microsoft Exchange - 80010105
Internet Mail users may receive the following message initially:
A dialog box is open. Please close it and try again.
This operation cannot be completed; to close the dialog box the Contact form must be dismissed. Subsequent attempts to perform the same operation will result in a similar error.
If you want to link a file to a contact, use Outlook rather than through the contact as viewed in Word.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
To link a file to a contact in Outlook, follow these steps:
With the Contact form open, on the Action menu, click Link and then click File.
In Choose a File, click the file you want to link and then click Insert.
A Journal entry is created to record the activity. The link to the file is preserved in the Journal item and also appears on the Activities tab of the contact.
For additional information about other causes of invalid page faults occurring in module Mso9.dll, please click the article numbers below to view the articles in the Microsoft Knowledge Base:
240813 OL2000: Errors When Sending E-mail from an Office Program