Article ID: 223607 - View products that this article applies to.
This article was previously published under Q223607
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
If you attempt to link a file to a contact while viewing the contact using the Address Book command in Microsoft Word, you may receive the following error:
Microsoft Windows 95/98
NOTE: The memory address may vary depending on the information service you use.
Outlook caused an Invalid Page Fault in Mso9.dll at 015f:3097a383
Microsoft Windows NT 4.0
You will not be able to continue in Word without forcing the program to quit. Any unsaved work may be lost. You may then see the following error:
An application error has occurred and an application error log is being generated -- Outlook.exe.
Microsoft Exchange Server and Microsoft Mail users see the following error prior to the "action could not be completed" error:
The action could not be completed.
Internet Mail users may receive the following message initially:
The properties dialog could not be displayed.
Microsoft Exchange - 80010105
This operation cannot be completed; to close the dialog box the Contact form must be dismissed. Subsequent attempts to perform the same operation will result in a similar error.
A dialog box is open. Please close it and try again.
If you want to link a file to a contact, use Outlook rather than through the contact as viewed in Word.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
To link a file to a contact in Outlook, follow these steps:
For additional information about other causes of invalid page faults occurring in module Mso9.dll, please click the article numbers below to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/240813/EN-US/ )OL2000: Errors When Sending E-mail from an Office Program
(https://support.microsoft.com/kb/241817/EN-US/ )Invalid Page Fault in Module Mso9.dll