Article ID: 2237922 - View products that this article applies to.
After you log on to Windows, you see a dialog box that contains the following information:
Or, the following entry is found in the system event log:
Event Type: Information
At some point, removable media was referenced by an application or by a driver. When the application or driver tries to access the location again, it is unsuccessful, and you receive the error that is mentioned in the “Symptoms” section if no media is available.
The option to display popup errors can be changed in Windows. But even if the dialog box popup error is disabled, the situation that the error describes still occurs. To help isolate and resolve the cause of the problem, use one or more of the following options.
Note For more information about how to disable the error dialog box, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/128642/ )How to change hard error popup handling in Windows NT
Option 1In some cases, the issue occurs because of a virus or because of malware. Before you try the following options, perform a scan of the computer. To do this by using Microsoft Security Essentials, visit the following Microsoft website:
Option 2If you see the error only when you open a specific program, perhaps the program is trying to access media that is no longer available. The FAT file system was originally designed for use with removable media. When the media is removed, instead of causing the application to fail, the user has an option to reinsert the media. To resolve this issue, use one of the following methods, as appropriate for your situation:
Option 3If the problem continues to occur, you might find that a device that was previously removed is still registered. In this case, you may be able to resolve this problem by removing such devices. To do this, click the Safely Remove Hardware icon in the notification area, and remove any devices that are no longer attached.
Option 4Perform a clean restart of the computer, and then check whether you still receive the error message. To do this, follow these steps:
Option 5Open the disk management interface, and review the devices that are listed. If you find a removable device that is no longer being used, consider one of the following methods, as appropriate for your situation:
Article ID: 2237922 - Last Review: November 29, 2010 - Revision: 5.0