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WD2000: ErrMsg: "Word cannot open this document template."

This article was previously published under Q224025
When you start Word, the following error message may appear:
Word cannot open this document template.
You may have to click OK several times to close the error messagedialog box.NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
Things to Try

The File Locations Startup setting points to the same locationas the User Templates or WorkGroup Templates setting.

(To view the Startup setting, click Options on theTools menu and select the File Locations tab.)

For example, this error occurs if both your User Templates settingand your Startup setting point to C:\WINWORD\TEMPLATE.

Use the following steps to change the Startup setting location tothe Startup subdirectory:
  1. On the Tools menu, click Options, and then click the File Locations tab.
  2. In the File types list, select Startup and then click the Modify button.
  3. In the Modify Location dialog box, select the Startup directory and then click OK.NOTE: The following is the default Startup directory path:

    For a computer that is not using Windows User Profiles:
    C:\Windows\Application Data\Microsoft\Word\Startup

    For a computer that has multiple User Profiles enabled:

    C:\Windows\Profiles\<Username>\Application Data\Microsoft\Word\Startup

There is an incorrect BUFFERS line setting in the Config.sysfile.

To correct this problem, use a text editor to view and edit the followingline of the Config.sys file, if it exists:
BUFFERS=<A numerical value>
NOTE: Windows versions 95 and later do not require a Config.sys filebut will read it if one exists. If the BUFFERS statement is set toolow, the problem could exist on a Windows 95 and later platform. To resolvethis, you can set BUFFERS=30, or you can remove the BUFFERSstatement from the Config.sys file and Windows will set the defaultBUFFERS on a Windows 95 and later platform.


Article ID: 224025 - Last Review: 08/16/2012 05:53:00 - Revision: 2.0

  • Microsoft Word 2000
  • kbprb KB224025