Article ID: 225232 - View products that this article applies to.
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In Microsoft Word, when you do one of the following to send your fax to the WinFax PRO program, your fax stops responding (hangs) or gives an error message, or nothing happens:
This problem can occur after you upgrade your installation of Microsoft Word, and the version of WinFax PRO that you have installed is not compatible with the new version of Word.
To correct this problem, follow these steps for your version of Microsoft Word.
Microsoft Word 2002 (Microsoft Office XP)Symantec does not recommend that you use WinFax PRO version 10.0 or earlier with Microsoft Word 2002 (Microsoft Office XP). Symantec recommends that you upgrade your installation of WinFax PRO to version 10.02 or later.
Microsoft Word 2000 (Microsoft Office 2000)Symantec states that you can resolve this problem by upgrading to WinFax PRO 9.03 or later.
For additional information about WinFax PRO, browse to the following Symantec service and support Web site:
http://www.symantec.com/supportMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.