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The System Center Service Manager console fails to launch on a system running Windows 7 x86 (32-bit)

Summary
On a system that is running Windows 7 x86 (32 bit), the System Center Service Manager 2010 Console fails to launch and the following event is logged in the Application log: 

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe, version version number , faulting module igdumd32.dll, version version number , fault address address.

The system also has one of the following Intel GPU chipsets:
  • Intel Q43 Express Chipset
  • Intel Q45 Express Chipset
  • Mobile Intel 4 Series Express Chipset Family

More information

Note
As an alternative workaround you can disable graphics rendering Hardware Acceleration. For further details please see the following:

Graphics Rendering Registry Settings: http://msdn.microsoft.com/en-us/library/aa970912.aspx

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 2278267 - Last Review: 05/07/2013 16:18:00 - Revision: 3.1

  • Microsoft System Center Service Manager 2010
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Microsoft System Center 2012 Service Manager
  • Microsoft System Center 2012 Service Manager Service Pack 1
  • KB2278267
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