You use the Office 2010 Customization Tool (OCT) to create an .msp file that you use to customize an installation of Office 2010. After you install Office 2010 by using this .msp file, you notice that users who had existing Outlook profiles now have multiple Exchange accounts. However, you expect these users to have a single Exchange account per user.
This problem is shown in the following figure:
Additionally, you may notice that some email messages appear to be stuck in the Outbox folder in Outlook.
This problem occurs because the .prf file that is embedded in the .msp file that is generated by the OCT contains settings that generate a second Exchange account.
To resolve this issue, install the Microsoft Office Service Pack 1 (SP1) version of the Office Customization Tool (OCT) from the following Microsoft web site: