You are currently offline, waiting for your internet to reconnect

Can’t use Remote Assistance in Windows

SYMPTOMS
When you try to use Remote Assistance to offer assistance to a computer that is running Windows Vista or Windows 7, you receive the following error message:
The remote server machine does not exist or is unavailable.

CAUSE
This problem can occur because Remote Assistance is blocked by the Windows Firewall on the computer that receives assistance.
RESOLUTION

Diagnose and fix the problem automatically


Microsoft fix it banner
The Diagnose and fix Windows Firewall service problems automatically troubleshooter may automatically fix the problem described in this article.

This troubleshooter fixes many problems.



Learn more
Run now
The Diagnose and fix Windows Firewall service problems automatically troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.Learn moreRun now


MORE INFORMATION

How the MATS package works to fix this problem

  1. The MATS package scans your computer and detects if the following requirements are met:
    1. Windows Firewall is the default firewall.
    2. The computer is running Windows Vista or Windows 7.
    3. Remote Assistance is blocked in Windows Firewall for the current network location
  2. If all the requirements are met, the troubleshooter asks you if you want to allow Remote Assistance.
  3. If you click Yes, the troubleshooter allows Remote Assistance. If you click No, Remote Assistance remains blocked.

Other issues that the MATS package fixes


2292301 You can't access shared files or printers in Windows
2288085 You get a security warning telling you that the Windows Firewall is turned off
2271812 You can't turn on the Windows Firewall in the Security Center
Properties

Article ID: 2289618 - Last Review: 06/28/2012 03:25:00 - Revision: 11.0

Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Ultimate, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate

  • kbprb kbtshoot kbsurveynew kbexpertisebeginner kbexpertiseinter kbmatsfixme KB2289618
Feedback
/html>