Article ID: 2289618 - View products that this article applies to.
When you try to use Remote Assistance to offer assistance to a computer that is running Windows Vista or Windows 7, you receive the following error message:
The remote server machine does not exist or is unavailable.
This problem can occur because Remote Assistance is blocked by the Windows Firewall on the computer that receives assistance.
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How the MATS package works to fix this problemClick here to understand how the MATS package works to fix this problem
Other issues that the MATS package fixes
(https://support.microsoft.com/kb/2292301/ )You can't access shared files or printers in Windows
(https://support.microsoft.com/kb/2288085/ )You get a security warning telling you that the Windows Firewall is turned off
(https://support.microsoft.com/kb/2271812/ )You can't turn on the Windows Firewall in the Security Center
Article ID: 2289618 - Last Review: June 28, 2012 - Revision: 11.0