This article was previously published under Q229097
This article has been archived. It is offered "as is" and will no longer be updated.
Client computers may experience conflicts between ports used by the Systems Management Server Helpdesk function and by other applications. The existence of a conflicting port can manifest itself in variousways, including, but not limited to, general protection (GP) faultson the client computers, application errors, and the Remote ControlAgent hanging.
The Systems Management Server Helpdesk function uses the following ports during its operations:
Purpose Port ------------------------------- Verification of Rights 1761 Remote Control 1762 Remote Reboot 1761 Remote Chat 1763 File Transfer 1764 Remote Execute 1761
Use the following steps to determine if a conflict exists:
Disable the Systems Management Server Remote Control Agent (Wuser32.exe).
Restart the computer.
Run the command netstat -a.
If the above ports are listed (TCP and/or UDP) then a conflict exists.
The UDP/TCP ports cannot be shared between applications.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this software update should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------ 03/23/2000 09:27p 786 649,488 Sightnt.dll alpha 07/24/1999 01:41a 786 134,928 Wchat32.exe alpha 04/07/2000 02:56a 786 157,968 Wslave32.exe alpha 04/03/2000 11:43p 786 346,384 Wuser32.exe alpha 03/23/2000 09:26p 786 333,008 Sightnt.dll x86 07/24/1999 01:41a 786 63,216 Wchat32.exe x86 04/07/2000 02:54a 786 77,936 Wslave32.exe x86 04/03/2000 11:41p 786 170,720 Wuser32.exe x86The German-language version of this software update should have the following file attributes (different time stamps) or later: Date Time Version Size File name Platform ------------------------------------------------------------ 03/23/2000 08:27p 786 649,488 Sightnt.dll alpha 07/24/1999 12:41a 786 134,928 Wchat32.exe alpha 04/07/2000 01:56a 786 157,968 Wslave32.exe alpha 04/19/2000 00:21a 786 346,384 Wuser32.exe alpha 03/23/2000 08:27p 786 333,008 Sightnt.dll x86 07/24/1999 12:41a 786 63,216 Wchat32.exe x86 04/07/2000 01:54a 786 77,936 Wslave32.exe x86 04/19/2000 12:20a 786 170,720 Wuser32.exe x86
This software update is only avalaible for Windows NT clients.
To work around this problem, use a NetBIOS session for Remote Control rather than IP sockets.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The new allocated ports are: 2701, 2702, 2703 and 2704. The following table describes the new allocated ports:
To install the hotfix, perform the following steps on the Systems Management Server site server:
In the SMS\Site.srv\Platform.bin directory on the site server, replace the Sightnt.dll file with the version obtained from the hotfix.
In the SMS\Site.srv\Maincfg.box\Client.src\Platform.bin directory on the site server, replace the Wuser32.exe, Chat32.exe, and Wslave32.exe files with the version obtained from the hotfix.
At the next Maintenance Manager work cycle, the files are replicated to the SMS\Logon.srv\Platform.bin directory on all Systems Management Server logon servers. Subsequently, new clients get the new .exe file and the existing clients can be updated. To update the existing clients, either manually run Upgrade.bat on each client or follow the instructions in the following article located in the Microsoft Knowledge Base: