This article was previously published under Q229683
For a Microsoft Office 2003 and Office XP version of this article, see 290158.
This article contains a listing of the error codes and the error message texts that may appear when the Windows Installer (Msiexec.exe) is called to perform an overall process.
NOTE: Although the error code information in this article can help you diagnose your installation, a number of problems can cause a single error message. Therefore, the information in this article is only the first step for troubleshooting the possible cause of the problem. For more information about troubleshooting, please see the "References" section at the end of this article.
The following are some examples of Windows Installer processes:
Installing the Microsoft Windows Installer (Instmsi.exe on Microsoft Windows 95 or later, and Instmsiw.exe on Microsoft Windows NT 4.0)
Installing Microsoft Office
Applying a Windows Installer update (patch)
The error codes in the following table can be considered "Exit codes" or "Return Codes". They can be used for error-level trapping in an MS-DOS batch file or with Microsoft Systems Management Server (SMS) to find out the end result of the process.
NOTE: You do not see the error code in the Windows Installer log file that is created by Office Setup, unless you create a verbose log file. The error code appears similar to the following at the end of the verbose log file:
MSI (c) (33:8D): MainEngineThread is returning 1603
For more information about creating a verbose log file, click the following article number to view the article in the Microsoft Knowledge Base:
237957 How to use an Office 2000 Setup log file to troubleshoot Office Setup problems
Error code Value Description---------------------------------------------------------------------------ERROR_INSTALL_SERVICE_ FAILURE 1601 The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered.ERROR_INSTALL_USEREXIT 1602 User cancel installation.ERROR_INSTALL_FAILURE 1603 Fatal error during installation.ERROR_INSTALL_SUSPEND 1604 Installation suspended, incomplete.ERROR_UNKNOWN_PRODUCT 1605 This action is only valid for products that are currently installed.ERROR_UNKNOWN_FEATURE 1606 Feature ID not registered.ERROR_UNKNOWN_COMPONENT 1607 Component ID not registered.ERROR_UNKNOWN_PROPERTY 1608 Unknown property.ERROR_INVALID_HANDLE_ STATE 1609 Handle is in an invalid state.ERROR_BAD_CONFIGURATION 1610 The configuration data for this product is corrupt. Contact your support personnel.ERROR_INDEX_ABSENT 1611 Component qualifier not present.ERROR_INSTALL_SOURCE_ ABSENT 1612 The installation source for this product is not available. Verify that the source exists and that you can access it.ERROR_INSTALL_PACKAGE_ VERSION 1613 This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.ERROR_PRODUCT_ UNINSTALLED 1614 Product is uninstalled.ERROR_BAD_QUERY_SYNTAX 1615 SQL query syntax invalid or unsupported.ERROR_INVALID_FIELD 1616 Record field does not exist.ERROR_INSTALL_ALREADY_ RUNNING 1618 Another installation is already in progress. Complete that installation before proceeding with this install.ERROR_INSTALL_PACKAGE_ OPEN_FAILED 1619 This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.ERROR_INSTALL_PACKAGE_ INVALID 1620 This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.ERROR_INSTALL_UI_ FAILURE 1621 There was an error starting the Windows Installer service user interface. Contact your support personnel.ERROR_INSTALL_LOG_ FAILURE 1622 Error opening installation log file. Verify that the specified log file location exists and is writable.ERROR_INSTALL_LANGUAGE_ UNSUPPORTED 1623 This language of this installation package is not supported by your system.ERROR_INSTALL_PACKAGE_ REJECTED 1625 This installation is forbidden by system policy. Contact your system administrator.ERROR_FUNCTION_NOT_ CALLED 1626 Function could not be executed.ERROR_FUNCTION_FAILED 1627 Function failed during execution.ERROR_INVALID_TABLE 1628 Invalid or unknown table specified.ERROR_DATATYPE_MISMATCH 1629 Data supplied is of wrong type.ERROR_UNSUPPORTED_TYPE 1630 Data of this type is not supported.ERROR_CREATE_FAILED 1631 The Windows Installer service failed to start. Contact your support personnel.ERROR_INSTALL_TEMP_ UNWRITABLE 1632 The temp folder is either full or inaccessible. Verify that the temp folder exists and that you can write to it.ERROR_INSTALL_PLATFORM_ UNSUPPORTED 1633 This installation package is not supported on this platform. Contact your application vendor.ERROR_INSTALL_NOTUSED 1634 Component not used on this machine.ERROR_INSTALL_TRANSFORM_ FAILURE 1624 Error applying transforms. Verify that the specified transform paths are valid.ERROR_PATCH_PACKAGE_ OPEN_FAILED 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.ERROR_PATCH_PACKAGE_ INVALID 1636 This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package.ERROR_PATCH_PACKAGE_ UNSUPPORTED 1637 This patch package cannot be processed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.ERROR_PRODUCT_VERSION 1638 Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.ERROR_INVALID_COMMAND_ LINE 1639 Invalid command line argument. Consult the Windows Installer SDK for detailed command line help.ERROR_SUCCESS_REBOOT_ REQUIRED 3010 A restart is required to complete the install. This does not include installs where the ForceReboot action is run. Note that this error will not be available until future version of the installer.
This article is only intended as a general error reference. For more information about how to troubleshoot specific errors in Office Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base:
228658 You receive an "Error 1303. The installer has insufficient privileges to access this directory" error message when you run Office 2000 Setup
228592 Error Message: Error 1316 running Setup for administrative installation
217666 You receive an "Error 1327. Invalid Drive: C:\" error message when you install Office 2000
236427 You receive an "Error 1402. Could not open key" error message when you run Office 2000 Setup
228655 You receive an "Error 1704. An installation for <Office product> is currently suspended" error message when you install Office 2000
237294 You receive an "Error 1904. Module <path & file name> failed to register" error message when you run Office 2000 Setup
217648 "Warning 1909. Could not create shortcut" during Setup
217662 Error 1925 when you run Setup with the /J switch
240335 You receive an "Internal error 2336" error message that is caused by possible file damage when you install Office 2000
217714 Setup appears to stop responding and you receive an "Internal error 2336" or an "Internal error 2755" error message when you install Office 2000
228668 You receive an "Internal Error 2343" error message after you remove Lotus Notes and then install Office 2000
235662 You receive "Internal Error 2344" and "Installer ended prematurely because of an error" error messages when you run Office 2000 Setup
236437 "Internal Error 2351" or "Internal Error 2355" error message when you run Office 2000 Setup
220780 You receive an "Internal Error 2755" or an "Exception code: C0000005 ACCESS_VIOLATION" error message when you install Office 2000 or view the Setup log file for an earlier installation of Office
221374 Internal error 2893 when specifying long company name
236053 Internal error 2894 during Office or Works installation
230879 Error message log file always contains "Internal Error 2898: Please contact product support for assistance"
For general information about how to troubleshoot Office errors, click the article numbers below to view the articles in the Microsoft Knowledge Base:
238259 Office stops during setup: Troubleshooting steps on Windows 95
245226 How to troubleshoot the issues with Office 2000 installation from a CD
200116 Troubleshooting Office programs under Windows NT 4.0
218853 Troubleshooting Office Kernel32.dll errors under Windows 98
218873 Troubleshooting Office 2000 Kernel32.dll errors under Windows 95
238012 Office 2000 stops responding during setup on Windows 98
237957 How to use an Office 2000 Setup log file to troubleshoot Office Setup problems
200375 How to install Windows 95 to a new folder to troubleshoot Office
Microsoft Office 2000 Premium Edition, Microsoft Office 2000 Professional Edition, Microsoft Office 2000 Standard Edition, Microsoft Office 2000 Small Business Edition, Microsoft Office 2000 Developer Edition, Microsoft Access 2000 Standard Edition, Microsoft Excel 2000 Standard Edition, Microsoft FrontPage 2000 Standard Edition, Microsoft Outlook 2000 Standard Edition, Microsoft PowerPoint 2000 Standard Edition, Microsoft Word 2000