Cannot View E-Mail Messages in Outlook Express Folder

This article was previously published under Q230187
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SYMPTOMS
When you view the properties of an e-mail folder in Outlook Express, the properties may indicate that the folder contains e-mail messages even though there are no messages in the folder.
CAUSE
This issue can occur if the index (.IDX) file associated with the folder is corrupt.
RESOLUTION
To resolve this issue, follow these steps:
  1. Back up the IDX and MBX files associated with the Outlook Express\Mail folder.

    NOTE: The default location for these files is <Windows>\Application Data\Microsoft\Outlook Express\Mail, where <Windows> is the drive and path where Windows is installed.

  2. Quit Outlook Express.
  3. Delete the IDX file for the folder that you cannot view correctly in the <Windows>\Application Data\Microsoft\Outlook Express\Mail folder.
  4. Open Outlook Express.
The Index files are created when Outlook Express starts.

NOTE: If you move new messages into the folder before you correct this issue, the IDX and MBX files may be synchronized and you may not be able to retrieve the messages using this process.
Properties

Article ID: 230187 - Last Review: 01/10/2015 11:57:08 - Revision: 1.2

Microsoft Outlook Express 4.01 Service Pack 1, Microsoft Outlook Express 4.01 Service Pack 2, Microsoft Outlook Express 4.0, Microsoft Outlook Express 4.01 Service Pack 2, Microsoft Outlook Express 4.01 Service Pack 1, Microsoft Outlook Express 4.01 Service Pack 2, Microsoft Outlook Express 4.0, Microsoft Windows 98 Standard Edition

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