Article ID: 230187 - View products that this article applies to.
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When you view the properties of an e-mail folder in Outlook Express, the properties may indicate that the folder contains e-mail messages even though there are no messages in the folder.
This issue can occur if the index (.IDX) file associated with the folder is corrupt.
To resolve this issue, follow these steps:
NOTE: If you move new messages into the folder before you correct this issue, the IDX and MBX files may be synchronized and you may not be able to retrieve the messages using this process.
Article ID: 230187 - Last Review: January 10, 2015 - Revision: 1.2