You receive an "Setup failed to locate a valid qualifying product on your machine" error message when you try to install Publisher 2000 from the Office 2000 Disc 2 CD-ROM

This article was previously published under Q231664
This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you attempt to install Microsoft Publisher 2000 from the Microsoft Office 2000 Disc 2 CD-ROM, you may receive following error message:
Setup failed to locate a valid qualifying product on your machine. Please select the drive where a qualifying product can be found.
No matter which hard disk you select, Setup does not find a qualifying product, and you receive the following error message:
Error 1608. Could not find any previously installed compliant products on the machine for installing this product.
When you click OK, you receive the following error message:
Setup ended prematurely because of an error.
Cause
This behavior can occur if the product key provided to you with the Microsoft Office 2000 Disc 2 CD-ROM is incorrect.
Resolution
To resolve this issue, please contact Microsoft Office Technical Support to receive a valid product key:

No-charge assisted Personal Support by telephone is available only during Personal Support regular business hours. For more information, please see the following page on the World Wide Web: If you are outside the United States, you can find the appropriate support numbers for Microsoft Office Support in Office 2000 Help:
  1. On the Help menu in any Microsoft Office 2000 program, click About.
  2. Click Tech Support.
  3. Select the Learn about support outside the United States and Canada Help topic.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
For more articles about how to troubleshoot specific errors in Office Setup: For more articles with general information about how to troubleshoot Office errors:
pub2000 mspub pub2k pub pub9 9.0 codegen unable cannot complete stop stops drop drops setup fail fails can't cant doesn't installing install copy cd cdrom disk find locate search drives harddrive hard drive different location compliant older versions 2.0 3.0 4.0 5.0 97 98 OFF2000 invalid
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 231664 - Last Review: 10/24/2013 05:15:00 - Revision: 1.0

Microsoft Office 2000 Professional Edition, Microsoft Office 2000 Small Business Edition

  • kbnosurvey kbarchive kbbug kberrmsg kbfix kbsetup KB231664
Feedback