Outlook can't connect through a proxy that's set up by using a file://–based PAC file

PROBLEM
Assume that you have a proxy that's set up by using a file://–based proxy auto-configuration (PAC) file. In this situation, you can't use Outlook Anywhere to connect through this proxy to an on-premises Exchange 2013 server, an on-premises Exchange 2010 server, or Exchange Online.
CAUSE
WinHTTP does not support PAC URLs that use a file:// prefix. Therefore, when Outlook connects by using WinHTTP, it can't use the PAC file if the URL starts with file://. This behavior is by design.
WORKAROUND
To work around this issue, use one of the following methods.

Method 1

Set up an http://–based PAC file, select the Use automatic configuration script option in Internet Explorer, and then specify the URL of the PAC file in the Address box.

Method 2

Deploy Web Proxy Automatic Discovery (WPAD), and then select the Automatically detect settings option in Internet Explorer.

For more info, go to Automatic discovery for firewall and Web Proxy clients.
MORE INFORMATION
For more info about WinHTTP autoproxy support, see WinHTTP AutoProxy support.

For more info about a similar scenario in Skype for Business Online (formerly Lync Online), see the following Microsoft Knowledge Base article:
2769142 Lync 2013 or Lync 2010 can't connect to the Skype for Business Online service because a proxy is blocking connections from MSOIDSVC.exe 
Still need help? Go to the Office 365 Community website.
Properties

Article ID: 2332495 - Last Review: 06/14/2016 09:29:00 - Revision: 5.0

Microsoft Exchange Online, Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007

  • o365022013 o365 o365a o365e o365p o365m KB2332495
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