Article ID: 233526 - View products that this article applies to.
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you use the Open command or the Save As command in one of the following utilities in Windows 98, the items in the Open or Save As dialog boxes may be sorted incorrectly:
This behavior can occur if the ShellState value in the registry has been changed or is incorrect.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, set the ShellState value in the registry to the default value. To do so, use Registry Editor to view the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ExplorerIf needed, edit the "ShellState" value to match the following value:
1C 00 00 00 A7 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 00 00 00 0A 00 00 00NOTE: This value has been wrapped for readability purposes, it must be typed as one line. Also, you do not have to restart your computer for these changes to take effect.