Article ID: 234888 - View products that this article applies to.
This article was previously published under Q234888
This article has been archived. It is offered "as is" and will no longer be updated.
When you attempt to install the Character Map tool from the Add/Remove Programs tool in Control Panel, Character Map is not on the list of installable tools. The following tools may also be missing:
This issue can occur if you installed Windows 95 from floppy disk. The tools listed earlier in this article are available on the Windows 95 CD-ROM, but not on the floppy disks.
To work around this issue, follow the instructions listed in the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/135315/EN-US/ )CD-ROM Extras for Microsoft Windows 95 Upgrade