Article ID: 235174 - View products that this article applies to.
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Internet Protocol (IP) security in Microsoft Windows 2000 can cause some connection issues when you try to establish a remote control session. If IP security is enabled on a server, client, or both, you may experience an initial timeout when you try to connect to a client through remote control. It may appear as though the remote control session is unable to establish a connection. Multiple attempts are made, resulting in a connection failure, with the user prompted to retry or cancel. This issue is somewhat random, and its frequency can vary depending on how IP security is configured on the server or client.
To work around this issue and establish a remote control session, follow these steps:
Article ID: 235174 - Last Review: February 28, 2014 - Revision: 4.6