This article was previously published under Q235678
This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Outlook 2000 version of this article, see 815005.
When you start the Legal Pleading Wizard, one of the following symptoms may occur:
You receive the following error message:
"The project item cannot be copied."
Word may appear to stop responding (hang).
This behavior can occur when either of the following conditions exists:
A startup item in the Startup folder may be causing a problem when you use the Legal Pleading Wizard in Microsoft Word.
The Word in Works Suite Add-in from Microsoft Works Suite 2000, Microsoft Works Suite 2001, or Microsoft Works Suite 2002 is installed.
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article for Word 2002. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality.
The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name --------------------------------------------- 20-Dec-2002 19:12 5,795,080 Winword.msp 20-Dec-2002 19:54 6,637,840 Winwordff.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name --------------------------------------------------------- 19-Dec-2002 22:41 10.0.4817.0 10,598,984 Winword.exe
To work around this problem, use one of the following methods, as appropriate.
Method 1: Remove Items from the Startup Folders
When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Errors in Word may be the result of conflicts or problems with an add-in. To determine whether an item in a Startup folder is causing the problem, you can temporarily remove the items from the folder.
Word loads items from both the Office Startup folder and the Word Startup folder. To remove items from the Startup folders, follow these steps:
Quit all instances of Word. If you use Word as your e-mail editor, be sure to quit Microsoft Outlook also.
On your Windows desktop, double-click My Computer, and then find your Office Startup folder. The default location is:
On Microsoft Windows 2000 and Microsoft Windows XP:
C:\Documents and Settings\user name\Application Data\Microsoft\Word\Startup
Drag each item from the Startup folder to the desktop. (Or create a folder on your desktop, and then drag each item to this new folder.)
If you can no longer reproduce the problem, and if you removed multiple items from the Startup folder or folders, try to determine which item is causing the problem. To do this, add each item back to its Startup folder, one by one. After you add each item, try to reproduce the problem. If the problem occurs after you add an item, that item is probably causing the problem.
Method 2: Remove the Works Add-in
If the Word in Works Suite Add-in is installed, remove it by following these steps:
Click Start, point to Settings, and then click Control Panel.
Note In Windows XP, click Start and then click Control Panel.
Double-click Add/Remove Programs.
Note In Windows XP, click Add or Remove Programs.
Double-click Word in Works Suite Add-In or Microsoft Works Suite Add-In for Microsoft Word.