Article ID: 236053 - View products that this article applies to.
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When you install one of the Microsoft products listed at the beginning of this article, you may receive the following error message:
When you click OK, you receive the following error message:
Error 2894. Internal Error 2894: Please contact product support for assistance.
Installation ended prematurely because of an error.
Cause 1This problem occurs if an incorrect or damaged (corrupted) version of the Riched20.dll file is on your computer, or if the Riched20.dll file is missing from your computer.
Cause 2This problem also occurs if your computer is infected with the Nimda virus (W32.Nimda.A@mm).
Cause 1To resolve this problem, follow these steps:
Cause 2For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/308357/EN-US/ )OFF: Setup Error 2889 Caused by Nimda Virus Infection
The Windows Installer that is included with Office 2000 installs a version (126.96.36.1990) of Riched20.dll that is more recent than the version that is included with Windows 95, Windows 98, or Windows NT 4.0. If this file is replaced by another program or is deleted, you may experience the error message when you install Office.
For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articlesFor more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles
Article ID: 236053 - Last Review: February 21, 2014 - Revision: 3.2