This article was previously published under Q236432
This article has been archived. It is offered "as is" and will no longer be updated.
When forwarding messages with Outlook, attachments are stripped before the message reaches the Sent Items folder.
The following conditions must be met in order for this to occur:
Outlook 2000 is installed on the computer, with Microsoft Office 97.
Use Microsoft Word to edit e-mail messages is selected.
The message arrived via SMTP, in Plain Text format, from a non-Microsoft Exchange client.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
WARNING: When you apply this fix, you not only update the fix files that are listed in this article, you also update the security features of Microsoft Outlook. The update to the Outlook security features prevents Outlook from sending and receiving potentially malicious file attachments. The update also configures Outlook to warn you about any programmatic access to your Outlook Address Book.
For additional information about these security updates, click the following article number to view the article in the Microsoft Knowledge Base:
262631 OL2000: Information About the Outlook E-mail Security Update
Microsoft has confirmed that this is a problem in Outlook 2000 (except for the version localized for Thai) and Microsoft Word 97.
For additional information about attachments being stripped from plain text messages, please see the following articles in the Microsoft Knowledge Base:
230710 OL2000: Outlook Can Use Word 97 as E-mail Editor
235870 OL2000: Attachments Missing When Message Is Received