Article ID: 236822 - View products that this article applies to.
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When you start any of the Office programs or when you start the Office Assistant, the following error message may appear:
The Office Assistant could not be started. Please repair the Assistant by running Office 2000 setup and selecting "Repair Office 2000".
This behavior occurs when you the following are true:
To resolve this behavior, do one of the following:
Enable Virtual Memory
To enable Virtual Memory, please do the following:
Increase Virtual Memory Page File SizeTo increase the Virtual Memory Page File size, please do the following:
Change the Drive the Virtual Memory Page File UsesTo change the drive the Virtual Memory Page File uses, please do the following:
Windows NTIn Windows NT 4.0, you cannot disable Virtual Memory. You can increase the size of the Paging File, the file that provides virtual memory. To do this, follow these steps:
In Windows 95, Windows 98, and Windows NT, virtual memory allows the computer to use hard disk space as random access memory (RAM). The computer uses virtual memory to augment the normal RAM that is installed on the computer.
If, for some reason, you turned off virtual memory in Windows 95 or Windows 98, or the maximum setting for virtual memory is too low, or if you reduced the size of the paging file in Windows NT, Office programs may not start correctly or start at all. This behavior may occur even if the computer has a large amount of installed RAM, 32 megabytes (MB) or more. The amount of virtual memory required varies depending on the amount of installed RAM. For a system that has 16 MB of RAM, a minimum of approximately 16 MB of virtual memory is required to start an Office program. However, increasing the amount of virtual memory also greatly increases the performance of your computer under Windows.
For more information about virtual memory in Windows, please see the following articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/128327/EN-US/ )How Windows 95/98 Manages Virtual Memory
(https://support.microsoft.com/kb/199340/EN-US/ )OFF2000: Office Programs Require Virtual Memory
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 236822 - Last Review: January 12, 2015 - Revision: 1.0