For an Office 2013 version of this article, see 2899838.
When you open a Office Professional Plus 2010 application, many features are disabled. This problem occurs when your Office Professional Plus subscription expires and the application becomes unlicensed.
Additionally, you may experience one of the following symptoms:
When you click File in the Office Professional Plus 2010 application, and then you click Help, you receive the following message:
Product Activation required
In the title bar of the Office Professional Plus 2010 application, you receive the following message:
After you sign in to activate Office Professional Plus 2010, you receive the following message:
No Subscription Found
This problem occurs if Office Professional Plus 2010 is no longer licensed.
To resolve this problem, use one or more of the following methods, as necessary.
Method 1: Verify that the affected user is assigned an Office Professional Plus license on the Microsoft Online Portal
Sign in to the Office 365 Portal as an admin user.
In the Office 365 Admin Overview section, click Users.
Select the user who has the issue.
Under Assign Licenses, verify that Office Professional Plus is selected.
Method 2: Reactivate Office by using your Office 365 Organization ID
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
Let me fix it myself
Determine whether the computer has the 32-bit or 64-bit version of Office 2010 installed. To do this, open any Office 2010 program, click File, and then click Help. The Office version is displayed next to the Version number.
Close all Office 2010 programs.
Click Start, type cmd in the Start Search box, and then press Enter.
At the command prompt, type one of the following commands, and then press Enter:
If you're running 64-bit Windows with 32-bit Office: