Article ID: 2396957 - View products that this article applies to.
Consider the following scenario:
Event Type: Error
This issue occurs because the ctlg_CreateDropTempIndexes stored procedure of the import process for the catalog data causes in a deadlock in SQL Server.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Commerce Server 2007 Service Package 2 (SP2) or Commerce Server 2009 installed.
Restart requirementAfter you apply this hotfix, you do not have to restart the computer. However, you must restart the Commerce Server Catalog Import Host COM+ application after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
Post-installation stepsImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To apply this hotfix, you must create the CatalogProductsIndex registry key and set its DWORD value to 1. After this key is set in the registry, the ctlg_CreateDropTempIndexes stored procedure is not used in the import process for the catalog data.
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To add the registry key, follow these steps:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Commerce Server 2007
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Commerce Server 2009
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the staging options for business data, visit the following Microsoft website:
General information about the staging options for business dataFor more information about how to write code for the BizTalk Adapters, visit the following Microsoft website:
How to write code for the BizTalk Adapters
Article ID: 2396957 - Last Review: November 16, 2010 - Revision: 2.0