Article ID: 2398082 - View products that this article applies to.
You may experience this issue when Windows Internet Explorer 9 uses Software Rendering mode. To resolve this issue, enable the use of GPU Rendering mode. To do this, follow these steps:
If the check box is greyed out, install the latest video driver that supports GPU hardware acceleration from the video card manufacturer website
Note If installing the latest video driver does not resolve this issue, you may have to upgrade your video card to one that supports GPU hardware acceleration.
This issue can occur if Internet Explorer 9 is running in Software Rendering mode.
By default, Internet Explorer 9 uses GPU Rendering mode. However, some outdated video cards and video drivers do not support GPU hardware acceleration. If Internet Explorer 9 determines that your current video card or video driver does not support GPU hardware acceleration, Internet Explorer 9 uses Software Rendering mode.
If you are using a version of Internet Explorer other than Internet Explorer 9, visit the following Microsoft Website:
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Article ID: 2398082 - Last Review: October 14, 2013 - Revision: 8.0