Article ID: 239887
You may experience any of the following symptoms when you select an option in the Shut Down Windows dialog box.
This problem can occur because:
The Windows 98 Second Edition Shutdown Supplement addresses shutdown issues on computers with specific hardware and software configurations running Windows 98 Second Edition.
Microsoft recommends you troubleshoot these issues using the steps outlined in the following Microsoft Knowledge Base article:
(https://support.microsoft.com/kb/202633/EN-US/ )How to Troubleshoot Windows 98 Shutdown Problems
To Download the PatchAfter you follow the steps outlined in the article listed above, and if the computer continues to exhibit shutdown problems, download and install the Windows 98 Second Edition Shutdown Supplement.
Note: The Windows 98 Second Edition Shutdown Supplement should be installed on Windows 98 Second Edition-based computers only. To determine the version of Windows installed on your computer, please see the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/158238/EN-US/ )How to Determine the Version of Windows 95/98/Me in Use
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(http://www.microsoft.com/windows98/downloads/contents/wurecommended/s_wufeatured/win98se/)Windows 98 Second Edition Shutdown Supplement
You can also click one of the following links to download and install the Windows 98 Second Edition Shutdown Supplement file:
http://support.microsoft.com/ph/1139The English-language version of this software update should have the following file attributes or later:
The 11/99 update added the following:
Date Time Version Size File name --------------------------------------------------- 08/11/99 10:32a 4.10.2223 59,392 Msconfig.exe 08/11/99 10:41a 4.10.2223 65,919 Pci.vxd 08/11/99 10:46a 4.10.2223 4,384 Apmbatt.sys 04/23/99 10:22p 4.10.2222 125,057 Configmg.vxd 07/22/99 11:12a 240,797 Tshoot98.chm
Date Time Version Size File name --------------------------------------------------- 09/28/99 6:35p 4.10.2223 37,547 Vpowerd.vxd
Microsoft has confirmed that this is a problem in Windows 98 Second Edition.
The Windows 98 Second Edition Shutdown Supplement also contains an updated Troubleshooter for Startup and Shutdown issues. The Fast Shutdown option is no longer available in the System Configuration Utility (Msconfig.exe). This update checks to see if the appropriate version of the Configmg.vxd file is installed on the computer and replaces any earlier versions with the Windows 98 Second Edition version.
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
http://support.microsoft.com/ph/1139For additional information about how to determine which folder Windows is installed in, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/305792/EN-US/ )How to Determine Which Folder Windows Is Installed In
Article ID: 239887 - Last Review: June 19, 2014 - Revision: 3.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.