Programs Do Not Work After Restoring Computer with Backup

This article was previously published under Q240240
This article has been archived. It is offered "as is" and will no longer be updated.
After you use the Backup tool to restore a complete system backup, some of your installed programs may not work correctly. Also, shortcuts located on your desktop may not function.
This behavior can occur because Backup does not back up short file names when you back up files.
To work around this issue, reinstall any programs that exhibit this behavior.
This behavior is by design.
When files are restored by Backup, they are restored in alphabetical order, and a new short file name is generated for each file. If the program you are using relies only on the short file names of the files installed by the program, the program may no longer function because it is attempting to use incorrect files.
ntbackup.exe 8.3 MS-DOS

Article ID: 240240 - Last Review: 10/22/2013 00:09:20 - Revision: 3.2

Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Datacenter Server

  • kbnosurvey kbarchive kbprb KB240240
ERROR: at System.Diagnostics.Process.Kill() at Microsoft.Support.SEOInfrastructureService.PhantomJS.PhantomJSRunner.WaitForExit(Process process, Int32 waitTime, StringBuilder dataBuilder, Boolean isTotalProcessTimeout)