Article ID: 2405605 - View products that this article applies to.
When you try to receive email in Microsoft Outlook for Mac 2011, you receive the following error message:
Could not retrieve mail.
Account name: "Your account name/ISP"
Error code: - 17900
To resolve this issue, follow these steps:
Step 1: Verify that you can connect on the web
First, test to see whether you can sign in by using the web-based application. For example, if you have a Gmail account, visit gmail.com, and then sign in.
If you can sign in, go to the next step. If you cannot sign in, contact your email client provider to obtain the correct user name and password.
Step 2: Re-enter your user name and password
To re-enter your user name and password information, follow these steps:
Article ID: 2405605 - Last Review: August 29, 2011 - Revision: 2.1