Consider the following scenario:
- You have a Windows 7-based computer that is connected to one or more touch screens.
- You put the computer into sleep or into hibernation.
- You resume the computer.
In this scenario, one or more of the touch screens do not work correctly. This may include the following symptoms:
- On a system that has two touch screens and no keyboard, touching the keyboard screen causes the mouse to move on the other screen, rather than on the keyboard screen.
- The mouse cursor does not change from the mouse cursor to a dot cursor when you touch the screen.
To work around this issue, restart the computer.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Microsoft regularly releases software updates to address specific problems. If Microsoft releases a software update to resolve this problem, this article will be updated with additional information.
Article ID: 2405640 - Last Review: February 8, 2011 - Revision: 2.0
- Windows 7 Enterprise
- Windows 7 Home Basic
- Windows 7 Home Premium
- Windows 7 Professional
- Windows 7 Ultimate
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