Article ID: 240651 - View products that this article applies to.
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When you attempt to use an Interactivity or play an animation in Microsoft Encarta World Atlas 2000, or when you attempt to play a Helpful Movie in Microsoft PictureIt! 2000, you may receive the following error message:
If you click Yes, Microsoft Internet Explorer starts, opens a page on the Macromedia Web site, and then automatically downloads components for Macromedia Shockwave Director from the Web site.
Shockwave Error: 10
One or more Shockwave files are missing. Would you like to go to Macromedia's Web site to repair your Shockwave Player?
When Internet Explorer finishes downloading the components, you are able to use the InterActivity or play the animation successfully.
If you click No, you are unable to use the InterActivity or play the animation.
This behavior can occur if the following conditions are true:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 240651 - Last Review: January 11, 2015 - Revision: 3.0