Error Message: One or More Shockwave Files Are Missing...

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Symptoms
When you attempt to use an Interactivity or play an animation in MicrosoftEncarta World Atlas 2000, or when you attempt to play a Helpful Movie in Microsoft PictureIt! 2000, you may receive the following error message:
Shockwave Error: 10

One or more Shockwave files are missing. Would you like to go toMacromedia's Web site to repair your Shockwave Player?
If you click Yes, Microsoft Internet Explorer starts, opensa page on the Macromedia Web site, and then automatically downloadscomponents for Macromedia Shockwave Director from the Web site.

When Internet Explorer finishes downloading the components, you areable to use the InterActivity or play the animation successfully.

If you click No, you are unable to use the InterActivity orplay the animation.
Cause
This behavior can occur if the following conditions are true:
  • You run one of the programs listed at the beginning of this article on a Microsoft Windows NT 4.0-based computer.
  • The InterActivity you attempt to use, the animation you attempt to play, or the Helpful Movie you attempt to play uses the Macromedia Shockwave Director control.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
multi multi-media media mm ewa2k pi2000 pi2k activex winnt
Properties

Article ID: 240651 - Last Review: 01/11/2015 19:07:14 - Revision: 3.0

  • Microsoft Encarta Interactive World Atlas 2000
  • Microsoft Picture It! 2000 Standard Edition
  • Microsoft Picture It! Express 2000
  • kbnosurvey kbarchive kbbug kbenv kberrmsg kbpending KB240651
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