Office for Mac icons have a question mark or Office for Mac applications do not start after you install an Office for Mac update

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SYMPTOMS
After you install an update for Microsoft Office for Mac 2008 or for Microsoft Office for Mac 2011, the following applications no longer appear in the Applications folder for Microsoft Office 2008 or for Microsoft Office 2011:
  • Microsoft Word 
  • Microsoft PowerPoint 
  • Microsoft Excel 
  • Microsoft Entourage 
  • Microsoft Outlook
Additionally, the applications' respective dock icons may display a question mark (?) after you start the applications from the dock. 


RESOLUTION

Step 1: Locate missing Office for Mac applications and move them back to the corresponding folder

  1. Exit all running applications. 
  2. In the Finder menu, click File, and then click Find.
  3. In the box next to the Kind box, click the drop-down arrow, and then click Application
     

  4. In the search window, type the name of one of the missing applications. (For example, type Word, Excel, PowerPoint, or Entourage). Notice whether the missing application is in the results. If it is, click it, and then note the path at the bottom of the search window.
  5. Browse to where you found the application.
  6. Click and drag the program file to your desktop.
  7. In the Finder menu, click Go, and then click Applications.
  8. Open the Office 2008 or Office 2011 folder.
  9. Move the file that you dragged to the desktop in step 1F to the Office 2008 folder or to the Office 2011 folder.
  10. Start the application. 
  11. Repeat steps 1A through 1J for any other missing Office applications.

Note If the missing applications cannot be found, reinstall Office 2008 or Office 2011. To do this, go to step 2. 

Step 2: Remove and then reinstall Office for Mac

Prerequisites check

The following requirements must be met before you remove an Office for Mac application.
  • You must exit all applications.
  • You must be logged on as an administrator. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network at work, you might have to ask the system administrator for help.
  • Also, be aware that the following steps include emptying the Trash. Make sure that you check the Trash first to make sure that everything there can be deleted.

Office for Mac 2011

  1. Exit all applications, and close all open windows.
  2. In the Finder, click Go, and then click Computer.
  3. Open Macintosh HD, and then open the Applications folder.
  4. Move the folder to the Trash.
  5. Reinstall Office for Mac 2011 on your computer.

Office for Mac 2008

  1. Use the Remove Office tool to uninstall Office 2008. To use the Remove Office tool, follow these steps:
    1. Exit all applications, and close all open windows.
    2. In the Finder, click Go, and then click Computer.
    3. Open Macintosh HD, and then open the Applications folder.
    4. Open the Microsoft Office 2008 folder.
    5. Open the Additional Tools folder.
    6. Double-click the Remove Office file to open it. The Remove Office window will open.
    7. Click Continue.
    8. Follow the directions on your screen to complete the removal.
  2.  Reinstall Office for Mac 2008 on your computer. 
     
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Article ID: 2406876 - Last Review: 12/12/2015 09:52:27 - Revision: 9.0

Microsoft Office 2008 for Mac Business Edition, Microsoft Office 2008 for Mac Home and Student Edition

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