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Certain telephone numbers of a user are missing in another user’s Office Communicator 2007 R2 if one of the numbers is updated in Active Directory

You update one of the telephone numbers of a Microsoft Office Communicator 2007 R2 user (User A) in the Active Directory directory service. User A  has multiple telephone numbers. However, after some time, the telephone numbers of User A that are not updated are missing in the Office Communicator 2007 R2 client of User B.
This issue occurs because of a defect in the code that merges the compact delta file and the full offline address book (GalContacts.db) file. Therefore, only updated telephone numbers are copied, and existing telephone numbers are removed in the new GalContacts.db file.
To fix this problem, install the following cumulative update:  
2291453 Description of the cumulative update package for Communicator 2007 R2: November 2010
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 2412518 - Last Review: 12/17/2010 07:48:00 - Revision: 3.0

  • Microsoft Office Communicator 2007 R2
  • kbqfe kbsurveynew kbexpertiseinter KB2412518