This article was previously published under Q241341
This article has been archived. It is offered "as is" and will no longer be updated.
When you attempt to import a comma-delimited text address list into Direct Mail Manager, the following error message may appear:
An error occurred when attempting to open the address list file path\file name. Please check that (1) the file exists; (2) you have a file format (and proper delimiter) supported by Direct Mail Manager; or (3) the file is not locked or your access is otherwise restricted.
This problem occurs when all of the following conditions are true:
You have upgraded to version 2.02.0042 of Direct Mail Manager.
Your Windows Regional Settings are set to a non-English setting.
Your comma-delimited text address list has a *.txt extension.
NOTE: This problem also occurs regardless of which non-English language version of Direct Mail Manager you have installed.
Use one of the following methods to work around this problem:
Method 1: Rename the Comma-Delimited Text Address List
Rename your comma-delimited text address list to a different supported file name extension. For example, if your comma-delimited text address list is named Address.txt, rename the file to Address.csv.
Method 2: Import a Different File Format
Use a different format to import your Direct Mail Manager address list. For example, use a tab-delimited text address list.
For additional information about the types of file formats and extensions that can be used as an address list in Microsoft Direct Mail Manager, please click the article number below to view the article in the Microsoft Knowledge Base:
220160 WD2000: DMM: Supported Address List File Formats and Extensions
Microsoft has confirmed this to be a problem in Microsoft Direct Mail Manager version 2.02.0042. This problem was corrected in Microsoft Direct Mail Manager version 2.02.0043.
To upgrade Microsoft Direct Mail Manager, start Direct Mail Manager; click Next; click Options, and then click Check Now.