Article ID: 241516 - View products that this article applies to.
This article was previously published under Q241516
This article has been archived. It is offered "as is" and will no longer be updated.
Microsoft Exchange Server becomes unresponsive to Microsoft Exchange Clients approximately every 24 days.
The extensible storage engine (JET), which is the underlying storage mechanism for Exchange Server, is incorrectly updating a list of current pages in memory, resulting in a cross-linked list of pages.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/191014/EN-US/ )XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
Article ID: 241516 - Last Review: October 22, 2013 - Revision: 3.2