This article was previously published under Q242176
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When you are installing a subordinate Certificate Authority (CA) certificate and an intermediate or a root CA certificate is missing from the store, the following error message may appear:
Certificate Server Hierarchy Configuration Error A chain of certs didn't chain as they should in a certain application of chaining.
A request file exists but no valid Certificate Authority certificate was found. Please obtain a certificate, place it in the following file and re-run Certificate Server Hierarchy Configuration Utility.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
152734how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.