This article was previously published under Q242544
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If you are using an automatic configuration script in Internet Explorer 5 and the script contains a "Delete Old Channels=1" entry, all entries in the Favorites folder may be deleted.
This problem occurs only if the Channels folder does not exist in the Favorites folder.
To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.01 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.01 Service Pack 1.
This fix is not included in Internet Explorer 5.01.