This article was previously published under Q243769
This article has been archived. It is offered "as is" and will no longer be updated.
An access violation may occur if the Exchange Server information store service processes incoming Simple Mail Transfer Protocol (SMTP) messages that contain a transport-neutral encapsulation format (TNEF) body part.
When the information store processes an incomingmessage that contains a TNEF body part and converts the message, the TNEF body part properties may contain binary data rather than Unicode.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The following files are available for download from the MicrosoftDownload Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.