You are currently offline, waiting for your internet to reconnect

Windows feature lets you generate a memory dump file by using the keyboard

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q244139
SUMMARY
Windows includes a feature that you can use to cause the system to stop responding and to generate a memory dump file (Memory.dmp). When you do this, you receive a Stop error message that resembles the following:
*** STOP: 0x000000E2 (0x00000000,0x00000000,0x00000000,0x00000000)
The end-user manually generated the crashdump.
After you enable the feature, you can generate a memory dump file by holding down the right CTRL key and pressing the SCROLL LOCK key two times. The feature is available for both PS/2 and universal serial bus (USB) keyboards. PS/2 keyboards use the i8042prt.sys driver that is included with the keyboard. However, for USB keyboards that are attached to Windows Server 2003-based systems, you must install a hotfix for the Kbdhid.sys driver.For more information about this hotfix, see the resolution in the "More Information" section.

Note There is a limitation with the Kbdhid.sys driver that allows for you to generate the memory dump process by using a USB keyboard. The CTRL+SCROLL LOCK+SCROLL LOCK keyboard shortcut does not work if the computer stops responding at a high interrupt request level (IRQL). This limitation exists because the Kbdhid.sys driver operates at a lower IRQL than the i8042prt.sys driver.
MORE INFORMATION
For more information on how to resolve this issue visit the following Microsoft Web site:

http://msdn.microsoft.com/en-us/library/ff545499.aspx

Note The USB keyboard feature can be used in Windows Server 2008 if Service Pack 2 or later is installed, or by installing the following hotfix:
971284 A hotfix is available to enable CrashOnCtrlScroll support for a USB keyboard on a computer that is running Windows Vista S971284 or Windows Server 2008
blue screen force dump bluescreen crash memory.dmp manual ctrl scrlk
Properties

Article ID: 244139 - Last Review: 09/11/2011 05:47:00 - Revision: 26.0

Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems, Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Standard x64 Edition, Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Web Edition, Windows Vista Service Pack 1, Windows Server 2008 for Itanium-Based Systems, Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 Standard, Windows Web Server 2008

  • kbautohotfix kbwinserv2003sp2fix kbexpertiseadvanced kbwinserv2003presp2fix kbbug kbfix kbhotfixserver kbqfe KB244139
Feedback
/JavaScript" async=""> var varAutoFirePV = 1; var varClickTracking = 1; var varCustomerTracking = 1; var Route = "76500"; var Ctrl = ""; document.write("