Article ID: 244139 - View products that this article applies to.
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Windows includes a feature that you can use to cause the system to stop responding and to generate a memory dump file (Memory.dmp). When you do this, you receive a Stop error message that resembles the following:
After you enable the feature, you can generate a memory dump file by holding down the right CTRL key and pressing the SCROLL LOCK key two times. The feature is available for both PS/2 and universal serial bus (USB) keyboards. PS/2 keyboards use the i8042prt.sys driver that is included with the keyboard. However, for USB keyboards that are attached to Windows Server 2003-based systems, you must install a hotfix for the Kbdhid.sys driver.For more information about this hotfix, see the resolution in the "More Information" section.
*** STOP: 0x000000E2 (0x00000000,0x00000000,0x00000000,0x00000000)
The end-user manually generated the crashdump.
Note There is a limitation with the Kbdhid.sys driver that allows for you to generate the memory dump process by using a USB keyboard. The CTRL+SCROLL LOCK+SCROLL LOCK keyboard shortcut does not work if the computer stops responding at a high interrupt request level (IRQL). This limitation exists because the Kbdhid.sys driver operates at a lower IRQL than the i8042prt.sys driver.
For more information on how to resolve this issue visit the following Microsoft Web site:
Note The USB keyboard feature can be used in Windows Server 2008 if Service Pack 2 or later is installed, or by installing the following hotfix:
(https://support.microsoft.com/kb/971284/ )A hotfix is available to enable CrashOnCtrlScroll support for a USB keyboard on a computer that is running Windows Vista S971284 or Windows Server 2008
Article ID: 244139 - Last Review: September 11, 2011 - Revision: 26.0